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The general terms and conditions solely apply to the commercial relationships, current or future, existing between Ayur-Vana – 71 Rue du Général Leclerc - 95600 EAUBONNE (“We”) and the buyer (“You”). Any claim, not in compliance with our general terms and conditions, You might have made will be refused, unless We specifically acknowledged the applicability in writing.
We may revise the general terms and conditions at anytime, provided these amendments appear on the website.
These conditions aim to define the sales conditions between Ayur-Vana and the user, from the order to services, payment and delivery. These conditions are systematically brought to the attention of the buyer to allow him to place an order, to the exclusion of all other conditions.
1 - ORDER
The user can order :
- Online, on the website www.ayurvana.fr
- By phone, with our customer support team (01.39.59.97.29)
The order can only be registered on the website if the user carefully followed the instructions given by www.ayurvana.fr
The company agrees to deliver orders received on its website only within the limits of available products stock. In case a product is not available, our customer support team is committed to informing the user as fast as possible to offer him another product or to proceed to the refund. If a product is no longer produced or is not available within one month, its product datasheet is immediately removed from the website.
We are committed to accepting your order under the present terms and conditions. By confirming your order, you accept without reservation all the conditions of sale herein described and that have been made available on this website. You acknowledge complete awareness of it and renounce using any contradictory document, such as your own buying terms and conditions, the purchase involving acceptance of these terms and conditions. This confirmation as well as all the information registered will be proof of our transactions.
2 - PRICES / PRODUCTS
Prices are given in Euros all taxes included.
Products offers, services and delivery conditions are given in Euros, for Metropolitan France, Corsica, Monaco and French Overseas Departments and Territories. We also offer deliveries to the rest of the world, according to the French post service tariffs (please contact us beforehand).
The prices given include the French VAT rate applicable from January, 1st 2007. If one or several rates are modified, whether upwards or downwards, those changes could be impacted on the products prices.
The items We sell are described and illustrated in the most accurate way possible. If, despite our efforts, errors have occurred, we could not be held responsible. Except for a guarantee, any operation occurring between Ayur-Vana and its customers not disputed within 6 months shall not give rise to a claim.
3 - PAYMENT
You can choose between 4 methods of payment:
- By credit card, 100% secure (see below)
- By check
- By bank transfer: Code IBAN : FR79 2004 1010 1246 1243 4F03 339 - Code BIC : PSSTFRPPSCE
- By postal money order
You may choose to pay in 3 instalments, free of charge, from a 85€ purchase.
- Send 3 checks together, of a significantly same amount, payable to: Ayur-vana - 71 Rue du Général Leclerc - 95600 EAUBONNE
Your order will be shipped after receipt of your order. The first check will be cashed immediately; the other two will be cashed one month and two months after the first.
- Please call us (01.39.59.97.29) to pay by credit card, in 3 instalments. Your order will be shipped as soon as the first payment has been made. The other payments will be made one month and two months after the first.
Cards issued by banks not domiciled in France must be international bank cards.
Payment by check is only possible for checks in Euros, payable or recoverable in a French banking establishment. The check is payable to Ayur-vana and must be sent to the following address:
AYur-vana - 71 Rue du Général Leclerc - 95600 EAUBONNE
Security and confidentiality
When You choose the payment by credit card, You are invited to provide us with your credit card numbers and expiry date. Different accesses to authorization servers are generated, in order to check data and to prevent abuse and fraud. To do so, the server is in encrypted mode as are all the travelling information (SSL Protocol). No information in plain text passes through the network. The payment will only be cashed when the product is sent.
We reserve the right to cancel any order from a customer who may be involved in a dispute concerning the payment of a previous order.
The goods supplied remain our property until effective payment of the total amount due. This reservation of title shall not preclude the transfer of risks to the carrier from the date the products ordered leave our premises.
4 - DELIVERY ACCORDING TO YOUR REQUEST
Unless otherwise requested, delivery will be made to the address used during the order process. The risks shall be borne by the carrier from the date the products leave our premises. The delivery time is only indicative except if, exceptionally, We have committed to respecting a precise date of delivery. If you choose to pay by check, your order will only be processed upon receipt and deadline will run accordingly.
- Delivery at home.
- Delivery to another address you will specify.
4.1a - SHIPPING
We will dispatch items on the day we receive the order, if it is paid before 1 pm. Otherwise the parcel will be shipped the following day.
For example, an order paid online by credit card on the website www.ayurvana.fr before 1 pm will be shipped the same day. An order placed on the website but paid by check or by postal money order will be sent after receipt of the check or the postal money order.
4.1b - METROPOLITAN FRANCE DELIVERY
Lead time: the ordered items are delivered within 48 hours by post, via Colissimo with checked delivery.
Arrival of the parcel: your order will arrive directly at your address or, if you are absent on the day of delivery, at your Post office.
Metropolitan France rates: 5.40€; free from a 35€ order.
Europe rates: 5.40€; free from a 35€ order
Overseas departments and territories rates: 18€; free from a 150€ order.
4.2 - OVERSEAS DEPARTMENTS AND TERRITORIES DELIVERY
Lead time: the ordered items are delivered within 8 days by post, via Colissimo Liberté DOM with checked delivery. The tax refund applies on our products and transport service. The invoice will be issued excluding French VAT. However you will have to pay the applicable duties and taxes to the carrier who delivers the order.
4.3 - DELIVERY IN THE EUROPEAN UNION
Lead time: the ordered items will be delivered within 48 to 96 hours by post, via Colissimo Europe, with checked delivery. The items are subject to the French VAT (5,5% or 20%). You will not pay any other tax at reception and you cannot recover the VAT.
4.4 - DELIVERY OUTSIDE THE EUROPEAN UNION
The tax refund applies on our products and transport service. The invoice will be issued excluding French VAT. However you will have to pay the applicable duties and taxes to the carrier who delivers the order.
We will deliver to the address of your choice within 8 days, by post “Priority Service” using a registered postal parcel (with an acknowledgement of receipt).
Custom or import taxes are due as soon as the product arrives in its destination country. You are liable for any additional clearance taxes. We have no control over these charges and cannot predict their amount, since customs policies vary greatly from one country to another. Please contact your local customs office for more information.
5 - SATISFIED OR MONEY-BACK
The customer has a period of 7 days from the date of delivery to return the goods to Ayur-Vana, at his own expense, for exchange or refund.
In case of exercising the right of withdrawal, the customer can ask for either the refund of his order (except for the return shipping cost), or for the exchange of the products (the shipment cost being borne by the customer).
Any request for exchange or refund will be made by post, within 7 days of delivery. Products must be returned to Ayur-Vana, 71 Rue du Général Leclerc - 95600 EAUBONNE ; they must be brand new and in their original boxes, also in perfect conditions. The products opened, damaged or dirtied by the fact of the customer neither will be refunded nor exchanged.
In case of an abusive return, Ayur-vana reserves the right to refuse future orders from the customer.
6 - SERVICES AVAILABLE
Data Protection Law
According to the Data Protection Law dated 6th January, 1978, You have the right to access and correct your personal data. You might receive our different offers by email. If you do not wish to receive them, contact us using one of the methods below (including your first name, last name, and address):
- By email: email@example.com
- By post:
71 Rue du Général Leclerc - 95600 EAUBONNE
7 - RESPONSABILITY
The company Ayur-Vana only has an obligation of means at all steps, from access to the website to the ordering process, the delivery process and the after-sales service. Ayur-Vana shall not be held responsible for any inconveniences or damages due to using the Internet, such as a breach in service, outside intrusion or the presence of a computer virus or for any event deemed to fall under force majeure, as recognised by law.
Moreover, Ayur-Vana shall not be held responsible for breach of contract in case of insufficient inventory, unavailable product, force majeure, partial or total strikes or disturbances, particularly of postal and shipping or communication services, flooding, fires.
The products offered comply with the French legislation.
Photographs and texts copied and illustrating the products on offer are not contractual. Therefore, Ayur-Vana cannot be held responsible for any error in a picture or in a text.
8 - COPYRIGHT
The copyright of the documents and each element created for this website are the exclusive property of Ayur-Vana or its suppliers, since the Company and its suppliers grant no licence or right other than that of viewing the site. The reproduction of any document published on the website is authorized exclusively for personal and private information purposes; any reproduction or use of copies made for other purposes is expressly prohibited.
In the absence of any prior written authorisation sent by Ayur-Vana, any other use of the copyrighted material will be considered as a counterfeit and sanctioned by the copyright code.
9 - APPLICABLE TEXTS – JURISDICTION
This contract is subject to the French law. The language of this contract is French. I case of litigation, it will be settled exclusively by a French court.
71 Rue du Général Leclerc - 95600 EAUBONNE
Fax : 01.39.59.97.92